Empower your agents to communicate seamlessly with your customers on the channel of their choice.
Help the agents to provide personalized customer experience by having the Customer's required info.
Enables the caller to select the required service or perform any function through Self Service Menus.
It has been designed to empower your Customers, CX Agents, Managers, and Executive Leadership with its intuitive User Interface (UI), Automation and Intelligence, Softbiz Solutions-Channel Communication, Real-time Dashboards, and Insightful Analytics.
Softbiz Solutions’s Inbound Call Center Solution is a revolutionary offering designed to empower companies in the customer experience industry, helping them to foster seamless interactions and build lasting relationships with their customers.
Softbiz Solutions's outbound call center feature empowers businesses to efficiently reach out to customers and prospects, facilitating sales, market research, and appointment setting with its user-friendly tools and automation.
Softbiz Solutions's auto dialer enhances customer service team productivity and efficiency by automating calls, allowing agents to concentrate on delivering excellent customer service.
Intelligent Automatic Call Distributor (ACD) is at the forefront of enhancing communication efficiency by effortlessly managing call flows, and intelligently routing calls to optimize agent availability.
With Softbiz Solutions's Dynamic CTI Integration businesses can seamlessly link telephony and computer systems to supercharge agent performance and elevate customer service!
A strategic tool that propels call center excellence and profitability. Softbiz Solutions's advanced Quality Assurance module helps Call Center Managers to meticulously monitor quality and boost performance.
Softbiz Solutions's 360-degree customer profile provides a holistic view of your customer by aggregating data from various interaction channels and touchpoints. This instrumental approach enhances customer experience, personalize interactions, and optimize your customer service efforts.
Softbiz Solutions’s integrated knowledge base in your Contact Center Solution serves as a centralized repository of information, including FAQs, product details, procedural guides, and troubleshooting instructions enabling both agents and customers to access accurate and consistent information swiftly.
Integrating third-party integrations like Shopify, Zoho CRM, ZenDesk and many other directly with Softbiz Solutions allows businesses to centralize information and business functionality, optimizing operations and enhancing customer experiences.
AI-driven innovation that automates user interactions, interprets requests and delivers instant, accurate responses.
Softbiz Solutions's Self-Service IVR stands as a testament to the advancements in customer service technology, aiming to enhance user experience and optimize operational efficiency.
Softbiz Solutions is a digital solutions enterprise and consulting services focused on Intelligent Automation and Emerging Technologies
